Occasionally some items will be made available for sale on our website as a PRE ORDER.
This means that the stock hasn't arrived to us yet, but we are offering it for pre sale, to allow you to secure the stock.
We do this with high demand items to give you the opportunity to secure one.
These items will be marked as PRE ORDER, with an estimated date for arrival listed in the item description.
Some super important information regarding PRE ORDER items:
We do not offer returns or exchanges on pre order items.
If you purchase an item on pre order, you will still receive a confirmation of your order right away. You will hear from us again when the item is in stock and ready to ship, we will then send you a shipping confirmation.
If your pre ordered item requires additional shipping as per the product description, we will be in contact once the item is ready to ship to arrange this. No extra shipping charges will be incurred until your item is ready to ship.
You do not need to follow this up, we promise we haven't forgotten you. We will get in touch if the expected date of arrival of your pre ordered item changes.
The estimated dates for arrival are approximate only, and are provided to us by a third party, e.g. A distributor, a shipping company or the brand itself.
We offer items for pre order - to allow you to secure high demand products. We give the time frames in good faith, but this is outside of our control and sometimes change. If your order is time sensitive we suggest purchasing something in stock and ready to ship.
Any estimated arrival dates cannot be guaranteed as many factors outside of our control can effect them. Please rest assured we will ship your PRE ORDER item within 24 hours of receiving it into our warehouse.
We are not able to cancel or refund any PRE ORDERS for incorrect estimated dates of arrival outside of our control. We will notify you of any changes, but your order will remain.
If you order more than one item, and any one of them is a PRE ORDER, your enite order won't be shipped until everything is in stock. This is important to note. If there are other items you wish to receive right away please place two separate orders, one for the PRE ORDER item and one for the others.